Résumé: Vinay Dave
B4 Aishwarya Apartments
Vignan Nagar 1st A Main, Vibhutipura
Bangalore, India 560037
Objective
Utilize my people and business management
skills to build dynamic and versatile teams.
I have demonstrated ability to lead teams and achieve effective results.
Experience
Summary
·
About 10 years of work experience.
Over 5 years’ experience in managing internal and external technical support.
Over 1 year experience in managing high quality external support at Microsoft.
Actively participated in hiring engineers, managers, and partner tech leads.
·
5.5 years – Support Manager/Network
Administrator/Consultant for Windows NT 4.0/Windows 2000/Cisco
routers/switches, Web development (FrontPage and SharePoint Team Services).
·
2 years - Subject Matter Expert for Windows NT 4.0/Windows
2000 related Computer-based trainings (CBTs) and Web-based trainings (WBTs).
·
2 years – Instructional Designer for technical content.
·
6 months – Support Engineer for web development (FrontPage
and SharePoint Team Services).
Achievements
Summary
·
Managed the support
team which became the first team in the cluster of 9 teams to provide Premier
support.
·
Delivered exceptional
results in service delivery for the team – rising consistently from 72% to 95 %
customer satisfaction in less than 6 months of taking charge. The team has
consistently led the cluster with a good margin.
·
The team I managed
demonstrated best team morale and faced minimum attrition in the cluster.
·
Contributed for the
entire Bangalore site at Microsoft by leading an initiative of individual
excellence and coming up with several creative ideas to establish consistency
in the way employees work towards developing their careers.
·
Contributed to process
improvement as a part of the Process Review team.
·
Passion for technology –
Took certifications whenever required by the projects I was part of. After
moving in to management, I initiated cross-team tech triages to help the
engineers take a break from their monotonous routine and gain technical knowledge.
·
Exceptional written and
verbal communication skills - became a reviewer for technical content and a
single point of contact with the client for training development.
·
Successfully managed
outsourcing of training development meeting the quality and the deadlines.
Qualities
Customer Focus; Communication skills; Interpersonal skills; Creativity;
Composure; Integrity; Strategic thinking; Ability to deal with ambiguity;
Reliability; Open to feedback; Approachable; Respect for everyone; Sincere
about disseminating skills and instilling confidence in the team; Impartial;
Passionate about mentoring, motivate the team and contribute to process
improvement; Implement unconventional and new approaches to arrive at solutions
Working
Experience overview
·
Aug 14, 2003 – Present --- Microsoft India (R & D) Pvt.
Ltd.,
Bangalore, India
·
Feb 13, 1997 – Aug 5, 2003 --- NIIT Ltd., New Delhi, India
·
Jan 1996 – Jan 1997 --- Freelancing Copy writer
Experience Details
|
Duration |
Project |
Role |
Description |
Client |
Team Size |
|
March 2004 –
Present |
Professional and
Premier Support |
Team Manager |
Managing the team
which provides support for Microsoft customers including Premier customers
using FrontPage and SharePoint Team Services Version 1.0. |
Microsoft
customers |
12 |
|
Aug 14, 2003 Feb
2004 |
Professional
Support |
Support Engineer |
Providing
‘Professional’ support for Microsoft customers using FrontPage and SharePoint
Team Services Version 1.0. |
Microsoft
customers |
9 |
|
May 2003 – July
2003 |
Research |
Senior Consultant |
Research markets
and technology for new training solutions. Provide training and support to
the other teams in the organization for new MS technologies. Managing special
skill projects. |
NIIT |
4 |
|
July 2001- Apr
2003 |
Designing ILT for
NetWare 6 |
Project Manager
(Client Contact) |
Piloting instructor-led
training development for NetWare 6.
After completing the project on site successfully, new contract was
signed and the following projects were carried out off site. |
Novell, Inc. |
3 à15 |
|
31st January 2001
– 1st February 2001 |
Setting up
Internet library at engineering college, AMU |
Implementer/Consultant |
Setting up 12
machines on direct IP addresses connected to the Internet with a 64K-leased
line from VSNL through a Cisco 2500 series router. |
Aligarh
Muslim University, Aligarh |
2 |
|
15th January 2001
– 21st January 2001 |
Setting up WAN
connectivity for NIIT Ltd., Mathura road office |
Implementer |
Configuring WAN
connectivity of NIIT Ltd., Mathura road office to
the head office at Kalkaji over a 128K-leased line
from MTNL. |
SSB division,
NIIT Ltd. |
3 |
|
Apr 1999 – Jun
2001 |
Network
Administration/Help Desk supervision |
Network
Administrator/Consultant |
Managing the
networks for two office buildings hosting up to 350 users. My responsibility
included supervising/ managing Help Desk and ensuring 98.8% uptime for network
services viz. e-mail, Internet connectivity, connectivity between the two
buildings. My role also required me to connect and work in sync with external
bodies like MTNL, Dishnet, and radio link support
people. |
-- |
9 |
|
Jan 1999 |
Streaming live
audio for a conference over a network. |
Network
Administrator/Implementer |
Setting up
NetShow Theater Server to receive the live feed and then broadcasting/unicasting it over the LAN. |
-- |
1 |
|
Feb 1997– Mar
1999 |
Computer based
training (CBT) & Web based training (WBT) development |
Instructional
Designer/Subject Matter Expert/ Trainer/Reviewer |
Designing the
course structure for MS exams for MCSE NT 4.0 track, developing courses,
handling queries of peer developers. Designing the
course structure for Microsoft exams for MCSE 2000 track, training the
developers, setting up lab, configuring hardware devices, and interacting
with the customer. This project helped
me discover the new features of Windows 2000 as well as the technology that I
did not implement as a network administrator. |
-- |
20 |
Technical
Skills
|
Operating systems |
Windows 98; Windows 95; Windows NT
4.0; Windows 2000/2003; Mac OS 9, NetWare 6, Windows XP |
|
Administration |
Windows NT/2000 domain controllers,
Proxy Server 2.0 on Windows NT 4.0/Windows 2000. Lotus Notes 4.5 |
|
Networking |
LAN, WAN, Ethernet, 10/100MBps,
Routing, Switching, VLANs, VPN, DNS, WINS, iFolder, FTP |
|
Interoperability |
Linux, Macintosh and NetWare with
Windows NT4.0/Windows 2000 |
Certifications
|
Certifications/Exams |
Scores |
||
|
1. |
50-639 |
Certified NetWare Administrator (CNA) |
621/800 |
|
1. |
640-507 |
Cisco Certified Network
Associate (CCNA) 2.0 |
913/1000 |
|
Microsoft Certified
Systems Engineer |
|||
|
1. |
70-215 |
Installing,
Configuring, and Administering Microsoft Windows 2000 Server |
900/1000 |
|
2. |
70-067 |
Implementing and Supporting NT™ Server 4.0 |
909/1000 |
|
3. |
70-079 |
Implementing and Supporting the Microsoft® Internet Explorer
Administration Kit for Microsoft® Internet Explorer 4.0 |
796/1000 |
|
4. |
70-068 |
Implementing and Supporting NT™ Server 4.0 in the Enterprise |
842/1000 |
|
5. |
70-073 |
Implementing and Supporting NT™ 4.0 Workstation |
696/1000 |
|
6. |
70-059 |
Internetworking with Microsoft® TCP/IP on Microsoft® Windows
NT™ 4.0 |
695/1000 |
|
7. |
70-058 |
Networking Essentials |
800/1000 |
|
8. |
70-077 |
Implementing and Supporting Microsoft®
Internet Information Server 3.0 and Index Server 1.1 |
754/1000 |
Education
Bachelor of Engineering
(Civil & Structural)
MBM Engineering College,
University of Jodhpur Jodhpur, India |
Jan 1996
|
62.5%
|
Last updated on August 6,
2005
CV URL: http://winaye.tripod.com/
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